Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What is your shipping policy for domestic orders?
We offer standard ground shipping on all domestic orders, with free shipping available on orders over $150. Most orders are processed within 1-2 business days.
How do I return or exchange an item?
Items in new, unworn condition with original tags can be returned within 30 days of purchase. Please visit our returns portal to generate a prepaid shipping label.
Where are Snow Peak products manufactured?
Our products are designed in Japan and manufactured globally with high-quality standards. We prioritize durability and functional beauty in every piece of apparel and gear.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. Many of our hard goods carry a lifetime warranty against manufacturer defects, while apparel is covered under a limited one-year warranty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
How should I care for my technical outerwear?
To maintain the integrity of waterproof and technical fabrics, we recommend machine washing on a cold, gentle cycle with technical detergent and air drying or tumble drying on low heat.